Refund policy
🔄 Refund Policy
At Prestige Tans, we are committed to providing high-quality products and excellent customer service. Please review our refund policy below before making a purchase.
🚫 Change of Mind & Personal Circumstances
We do not offer refunds for:
❌ Change of mind
❌ Personal reasons
❌ Inability to use the product
📦 Fulfilled & Shipped Orders
Once an order has been fulfilled and shipped, it is no longer eligible for cancellation or a refund.
⚠️ Damaged or Faulty Products
If your item arrives damaged or defective, please contact us within 48 hours of delivery with:
📸 Clear photos of the issue
📦 Your order number
We will assess the issue and may offer a replacement or refund if the claim is valid.
🚚 Lost or Delayed Shipments
If your package is lost in transit, we will investigate with the carrier. Refunds may be considered on a case-by-case basis if a shipment is confirmed as lost.
📍 Incorrect Address Provided
We are not responsible for orders shipped to incorrect addresses provided by the customer. Please ensure your shipping details are correct before completing your order.
By placing an order with Prestige Tans, you agree to this refund policy. If you have any questions or concerns, please contact us at help@prestigetans.com